abc7 Privacy Policy —
Your Data, Handled with Care

1 Data We Collect

When you register an account, use the abc7 platform, or contact our support team, we collect certain categories of personal data. The specific data collected depends on how you interact with the platform. Below is a comprehensive overview of the categories of personal data abc7 may hold about you.

1.1 Account Registration Data

When you create an abc7 account, we collect the following information:

• Full legal name (as it appears on your government-issued ID);
• Date of birth (to verify you meet the 18+ age requirement);
• Mobile phone number registered in Bangladesh;
• Email address;
• Preferred payment method details (e.g., bKash or Nagad mobile number);
• Username and hashed password (your password is never stored in readable form).

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations and responsible gaming practices, we may request copies of identity documents including your National Identity Card (NID), passport, or proof of address. These documents are used solely for identity verification and fraud prevention purposes.

1.3 Financial Transaction Data

We collect records of all financial transactions conducted through your abc7 account, including deposit amounts, withdrawal requests, payment method references, transaction timestamps, and transaction IDs. This data is retained for accounting, fraud detection, and compliance purposes.

1.4 Gameplay and Betting Data

abc7 records all bets placed, games played, bet outcomes, session durations, and wagering patterns. This data is used for account management, responsible gaming monitoring, bonus eligibility assessment, and platform improvement.

1.5 Technical and Device Data

When you access abc7, our systems automatically collect the following technical data:

Data Type	Purpose
IP address	Fraud prevention, geographic access control
Device type and operating system	Platform optimisation and technical support
Browser type and version	Compatibility and security monitoring
Session timestamps and duration	Responsible gaming, account security
Referring URL / navigation path	Platform analytics and UX improvement

1.6 Communications Data

If you contact abc7 via live chat or email, we retain records of that correspondence. This includes the content of messages, timestamps, and the nature of any issue raised. These records allow us to track the resolution of support requests and maintain service quality.

2 How We Use Your Data

abc7 processes your personal data only for specific, defined purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which abc7 uses personal data are set out below.

2.1 Account Management and Service Delivery

Your registration data is used to create and maintain your abc7 account, authenticate your identity at login, process deposits and withdrawals, credit bonus funds, and communicate important account-related information to you. Without this data, we cannot operate your account.

2.2 Identity Verification and Fraud Prevention

KYC data and transaction data are used to verify that you are who you claim to be, that you meet the 18+ age requirement, and that your account activity does not indicate fraudulent behaviour, money laundering, or collusion. Fraud prevention protects all players on the platform.

2.3 Responsible Gaming Monitoring

abc7 uses gameplay and betting data to monitor for patterns that may indicate problem gambling behaviour, such as extended unbroken sessions, rapid escalation of stake values, or repeated loss-chasing patterns. Where such patterns are detected, abc7 may trigger responsible gaming interventions. Full details are available on the Responsible Gaming page.

2.4 Legal and Regulatory Compliance

Certain data is retained and processed because we are required to do so for compliance purposes. This includes financial transaction records maintained for accounting integrity and identity verification records maintained as part of responsible gaming best practices.

2.5 Customer Support

Communications data and account history are accessed by our support team when you raise a query or complaint. This allows our agents to review the full context of your account and provide accurate, efficient assistance.

2.6 Platform Improvement and Analytics

Technical and gameplay data (in aggregated, anonymised form) is used to understand how players use the abc7 platform, identify technical issues, improve the user interface, and inform decisions about new features and game offerings. Individual player data is not used for analytics purposes beyond the scope of your own account management.

2.7 Marketing Communications

If you have consented to receive promotional communications from abc7, we may use your email address and mobile number to send you information about relevant bonuses, promotions, and new game launches. You may withdraw this consent at any time by updating your communication preferences in your account dashboard or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing that occurred before you withdrew consent.

3 Data Sharing & Disclosure

abc7 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share data with third parties only where it is strictly necessary to deliver our services, comply with legal obligations, or prevent fraud. All third parties who receive your data are contractually bound to process it only for the purpose for which it was shared and to maintain appropriate security standards.

3.1 Game Technology Providers

abc7 partners with game studios and platform technology providers — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi — to deliver casino games, live dealer experiences, and sports betting services. These providers may receive session identifiers and gameplay data necessary to operate their games within the abc7 platform. They do not receive your full personal profile.

3.2 Payment Processing Partners

To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, abc7 shares relevant transaction data with these payment service providers. The data shared is limited to what is required to execute the transaction and confirm receipt. Payment providers operate under their own privacy policies, which we encourage you to review.

3.3 Identity Verification Services

abc7 may use third-party identity verification tools to assist with KYC processes. Where such tools are used, your submitted identity documents may be processed by the verification service provider. All such providers are bound by strict data processing agreements.

3.4 Legal Disclosure

abc7 may disclose personal data to law enforcement, regulatory bodies, or other authorised third parties where we are legally required to do so, or where disclosure is necessary to prevent, investigate, or respond to fraud, criminal activity, or a threat to the safety of any individual. We will only disclose the minimum amount of data necessary to fulfil the legal obligation.

3.5 Business Transfers

In the event that abc7 or any part of its business is acquired, merged, or transferred to another entity, your personal data may form part of the assets transferred. In such circumstances, you will be notified prior to your data being transferred and becoming subject to a different privacy policy.

4 Cookies & Tracking Technologies

abc7 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help the platform function correctly, maintain your login session, and understand how you interact with the site. This section explains how abc7 uses cookies and what choices you have.

4.1 Types of Cookies Used

Cookie Type	Purpose	Can Be Disabled?
Strictly Necessary	Maintain login sessions, process transactions, enforce security controls	No — essential to platform function
Functional	Remember your language preference, display settings, and game lobby filters	Yes — disabling may reduce personalisation
Analytics	Understand page usage, identify errors, measure feature adoption (anonymised)	Yes — disabling does not affect core functionality
Responsible Gaming	Track session duration for player protection tools and time-out feature enforcement	No — required for player safety obligations

4.2 Managing Cookie Preferences

You can manage non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies from specific sites. Please note that disabling strictly necessary cookies will prevent the abc7 platform from functioning correctly — you will not be able to log in or place bets if essential session cookies are blocked.

4.3 Third-Party Tracking

Game providers integrated into the abc7 platform may set their own functional cookies required to operate their games. abc7 does not control the cookies set by third-party game providers beyond ensuring that providers comply with data protection standards. abc7 does not permit third-party advertising cookies or cross-site tracking cookies on its platform.

5 Data Security

abc7 takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational measures designed to protect your information from unauthorised access, accidental loss, alteration, or disclosure.

5.1 Technical Security Measures

• SSL/TLS Encryption: All data in transit between your browser or app and abc7 servers is encrypted using SSL/TLS protocols. Look for the padlock icon in your browser address bar when accessing abc7.club.
• Password Hashing: Your account password is never stored in plain text. abc7 uses strong one-way cryptographic hashing algorithms to store password data securely.
• Two-Factor Authentication (2FA): abc7 offers optional 2FA for all player accounts. We strongly recommend enabling this feature to add an additional layer of protection against unauthorised access.
• Intrusion Detection: abc7's infrastructure is monitored around the clock for unusual access patterns, brute-force attempts, and other indicators of security incidents.
• Access Controls: Access to player data within abc7's internal systems is restricted on a strictly need-to-know basis. Staff members can only access the data necessary to perform their specific job function.

5.2 Organisational Security Measures

In addition to technical controls, abc7 maintains internal data handling policies, regular staff training on data protection obligations, and incident response procedures. In the unlikely event of a data breach that affects your personal data, abc7 will notify affected players without undue delay, providing clear information about what data was involved, what steps have been taken, and what actions you should consider taking.

5.3 Your Role in Account Security

While abc7 implements robust security measures, account security also depends on the actions you take as a player. You are responsible for keeping your login credentials confidential, logging out of shared devices, using a strong and unique password for your abc7 account, and enabling 2FA where possible. abc7 cannot be held liable for losses arising from security failures that result from a player sharing their credentials or failing to take reasonable precautions.

6 Data Retention

abc7 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and compliance obligations. The following table summarises our standard retention periods by data category.

Data Category	Retention Period	Reason
Account registration data	Duration of active account + 5 years after closure	Account management, compliance, dispute resolution
KYC identity documents	Duration of active account + 5 years after closure	Regulatory compliance, fraud prevention
Financial transaction records	7 years from transaction date	Accounting obligations, dispute resolution
Gameplay and betting history	Duration of active account + 3 years after closure	Responsible gaming, bonus audit, dispute resolution
Support communications	3 years from last contact	Quality assurance, dispute resolution
Technical and device logs	12 months rolling	Security monitoring, fraud detection
Marketing preferences	Until consent is withdrawn + 1 year	Compliance record of consent

When data reaches the end of its retention period, it is securely and permanently deleted from abc7's systems, or anonymised so that it can no longer be linked to any individual player. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

6.1 Account Closure and Data Deletion Requests

If you close your abc7 account or request deletion of your personal data, abc7 will honour that request subject to any legal retention obligations that require us to keep certain records. For example, financial transaction records must be retained for a minimum period for accounting and compliance purposes, regardless of account status. Data subject to mandatory retention will be isolated from active processing and deleted once the applicable retention period expires.

7 Your Privacy Rights

As a player on the abc7 platform, you hold a number of rights with respect to your personal data. abc7 is committed to honouring these rights promptly and transparently. To exercise any of the rights described in this section, please contact our support team via live chat or email at [email protected].

7.1 Right to Access

You have the right to request a copy of the personal data that abc7 holds about you. This is sometimes referred to as a "Subject Access Request" (SAR). abc7 will respond to access requests within a reasonable timeframe and will provide your data in a clear, readable format. There is no charge for a standard access request.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain data fields (such as your email address or phone number), you can update your information directly from your account dashboard. For changes to identity-linked data (such as your legal name), you will need to contact our support team and may be required to provide supporting documentation.

7.3 Right to Erasure

In certain circumstances, you have the right to request that abc7 delete your personal data. This right applies where the data is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and no other legal basis for processing applies, or where the data has been processed unlawfully. Please note that this right is subject to legal retention obligations — we cannot delete data that we are legally required to retain.

7.4 Right to Restrict Processing

You have the right to request that abc7 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being assessed. Restricted data will be stored but not actively processed.

7.5 Right to Data Portability

Where data has been provided by you and is processed on the basis of your consent, you may have the right to receive that data in a structured, commonly used, machine-readable format. Contact our support team to make a data portability request.

7.6 Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You can exercise this right by updating your communication preferences in your account dashboard, or by contacting support. Once you object to marketing, abc7 will cease sending promotional communications within a reasonable processing period.

8 Contact & Complaints

If you have any questions about this Privacy Policy, about the personal data abc7 holds about you, or about how we handle data in general, please contact our support team using the details below. We are committed to resolving all privacy-related queries promptly and transparently.

8.1 How to Contact Us

• Live Chat: Available 24 hours a day, 7 days a week, from inside your abc7 account dashboard. Average response time: 2–5 minutes (Bangladesh Standard Time, BST UTC+6).
• Email: [email protected] — average response time under 4 hours during business hours (BST, UTC+6).

8.2 Raising a Privacy Complaint

If you believe that abc7 has handled your personal data in a manner that is inconsistent with this Privacy Policy or with your rights as a data subject, you have the right to raise a formal complaint. Please contact us in the first instance via the channels listed above. We will acknowledge your complaint within 2 business days and provide a full written response within 14 calendar days.

If you are not satisfied with abc7's response to your complaint, you may wish to seek independent advice or escalate your complaint through appropriate consumer protection channels available in Bangladesh.

8.3 Updates to This Privacy Policy

abc7 reviews and updates this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. When material changes are made, registered players will be notified via email or via an in-platform notification. The effective date at the top of this document reflects the date on which the current version entered into force. Continued use of the abc7 platform following notification of changes constitutes acceptance of the revised Privacy Policy.