Player Protection
Responsible Gaming at abc7
— Play Smart, Stay Safe
abc7 is committed to providing a safe, fair, and controlled gambling environment for every player in Bangladesh. Our responsible gaming framework gives you the tools and information you need to stay in control — always.
Core Protections
How abc7 Keeps You Protected
From the moment you join abc7, a suite of responsible gaming safeguards works in the background to support your wellbeing. Here is a summary of the key protections built into the platform.
Strict 18+ Age Verification
Every new abc7 account must pass age verification before any real-money play is permitted. We use identity document checks to confirm that all players are 18 years of age or older. Underage gambling is strictly prohibited on this platform.
Flexible Deposit Limits
Set daily, weekly, or monthly deposit caps directly from your account dashboard. Once a limit is in place it takes effect immediately, while increases require a 24-hour cooling-off period — an intentional design choice that protects impulsive decisions.
Session Time-Out
Choose a session time limit — from 30 minutes up to 8 hours — and abc7 will alert you when you approach it. When the limit is reached, you are automatically logged out. This tool is especially useful for players who lose track of time during long gaming sessions.
Self-Exclusion Programme
If you need a break, abc7's self-exclusion tool lets you lock your account for a fixed period — from 24 hours to 5 years — or permanently. During exclusion, all marketing communications are suspended and login access is blocked.
Reality Check Notifications
abc7 sends in-session pop-up reminders at intervals you choose — every 30, 60, or 90 minutes — showing how long you have been playing and a summary of your wins and losses during that session. Informed players make better decisions.
24/7 Responsible Gaming Support
Our dedicated support team is available around the clock via live chat and email. If you are concerned about your own gambling habits or those of someone close to you, please reach out. Our team can activate any protection tool on your behalf instantly.
1 Our Commitment to Responsible Gaming
Responsible gaming is not a footnote at abc7 — it is a foundational principle that shapes how the entire platform is designed and operated. abc7 believes that gambling, when approached thoughtfully and within personal limits, is a legitimate and enjoyable form of entertainment for adults in Bangladesh and beyond. Our commitment is to ensure that every player who chooses abc7 can engage with our platform on their own terms, with full awareness of the risks involved and access to the tools they need to stay in control.
To that end, abc7 has implemented a comprehensive responsible gaming framework that covers age verification, deposit and loss controls, session management, self-exclusion, and continuous monitoring for patterns that may indicate problem gambling behaviour. These are not optional extras — they are core features of the abc7 platform, available to every registered player at no cost and without any negative impact on the gaming experience.
We also recognise that responsible gaming is a shared responsibility. abc7 provides the tools, but players must engage with them honestly. If you feel that your gambling is no longer under your full control, we strongly encourage you to use the self-exclusion programme, set stricter deposit limits, or contact our support team for a confidential conversation. There is no judgement at abc7 — only support.
Our Promise: abc7 will never pressure a player to remove a responsible gaming limit or re-engage after self-exclusion. All protection requests are honoured immediately and without question.
2 18+ Age Restriction
Gambling on abc7 is strictly reserved for adults aged 18 years and above. This is a non-negotiable requirement, and abc7 enforces it through mandatory age and identity verification during the account registration process. Players are required to submit a copy of a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — before their account is approved for real-money play.
If at any point abc7 suspects that an account is being used by or on behalf of a person under the age of 18, that account will be immediately suspended pending a full identity review. Any funds deposited by an underage player will be returned without deduction, and the account will be permanently closed.
Protecting Minors in Your Household
If you share a device with younger family members — a common situation in households across Dhaka, Chittagong, Sylhet, and other cities in Bangladesh — please take the following steps to ensure that minors cannot access the abc7 platform through your account:
- Always log out of your abc7 account when you finish playing, especially on shared devices;
- Never save your abc7 password on a shared browser or device;
- Consider enabling device-level parental controls on any smartphone or computer accessible to children;
- Keep your account credentials strictly private — do not share them with anyone, including other adults;
- If you believe a minor has accessed or created an abc7 account, contact our support team immediately.
Zero Tolerance: abc7 enforces a zero-tolerance policy on underage gambling. Any attempt to bypass age verification — including the use of false documents — will result in permanent account closure and forfeiture of all account balances.
3 Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise in oneself. It does not necessarily mean gambling every day or losing very large sums — it means that gambling is having a negative impact on your life, your finances, your relationships, or your mental health. Early recognition is the most important step toward regaining control.
The following signs may indicate that gambling is becoming a problem. Ask yourself honestly whether any of these apply to your own behaviour:
Self-Assessment — Are You Gambling Responsibly?
Read each statement below and consider whether it reflects your recent gambling behaviour. If you answer "yes" to two or more of these, we strongly encourage you to use abc7's responsible gaming tools or seek independent support.
Do you find yourself spending more money on gambling than you originally planned, despite telling yourself you would stop at a set amount?
Have you ever gambled to try to recover money you previously lost — sometimes called "chasing losses"?
Do you feel irritable, anxious, or restless when you try to cut back or stop gambling?
Have you borrowed money, sold possessions, or used money set aside for household expenses to fund your gambling?
Have you hidden the extent of your gambling activity from family members, friends, or colleagues?
Has gambling caused you to miss work, neglect family responsibilities, or withdraw from social activities you previously enjoyed?
Do you find that you need to bet increasingly large amounts to feel the same level of excitement or satisfaction?
Important: This self-assessment is a reflective tool, not a clinical diagnostic test. If you are concerned about your gambling behaviour, please contact our support team or seek professional help from a qualified counsellor or mental health professional.
4 Player Protection Tools
abc7 provides a full range of player protection tools that are accessible directly from your account dashboard. All tools are activated immediately upon request. Decreases to limits take effect instantly; increases to limits (i.e., allowing yourself to spend more) are subject to a mandatory 24-hour reflection period before they take effect — this is by design.
Deposit Limits
Set a maximum amount you can deposit into your abc7 account per day, per week, or per month. If you reach your limit, no further deposits are accepted until the limit period resets. You can set limits in Bangladeshi Taka (৳) — for example, a daily limit of ৳2,000 or a weekly limit of ৳10,000. Reducing your limit takes immediate effect; increasing it requires a 24-hour waiting period.
Loss Limits
Set a cap on how much you are willing to lose within a given time period. Once your net losses reach the limit, abc7 will prevent further play for the remainder of that period. Loss limits are separate from deposit limits and provide an additional layer of financial protection, particularly useful for players who fund their account in advance.
Session Time Limits
Define how long any individual gambling session should last. When your session timer expires, abc7 will send an alert and then log you out automatically if you do not manually extend the session. You can set session limits from as short as 30 minutes up to a maximum of 8 hours. Session time limits reset every time you log in.
Reality Check Reminders
Enable periodic in-session pop-up messages that show you how long you have been playing and a running summary of your net position (total wagered, total won, net result). These reminders are not interruptions — they are brief, informative nudges that keep you grounded in reality during extended gaming sessions. Available at 30-minute, 60-minute, or 90-minute intervals.
Cool-Down Period
If you feel the urge to take a short break without committing to a full self-exclusion, the cool-down feature lets you lock your account for a brief, fixed period — from 24 hours up to 30 days. During a cool-down, you cannot log in, deposit, or place any bets. The cool-down cannot be cancelled once activated. Your account balance is preserved and accessible when the period ends.
Marketing Opt-Out
At any time, you can opt out of all promotional communications from abc7 — including bonus offers, free spin alerts, and seasonal promotions. This is available from the notification settings in your account dashboard. Opting out of marketing does not affect your account access or any existing bonuses you have already claimed.
How to Access These Tools: Log in to your abc7 account, navigate to the Account Settings section of your dashboard, and select Responsible Gaming. All of the above tools are available from a single panel. If you cannot locate the settings, contact our live chat team who will set any limit on your behalf instantly.
5 Self-Exclusion Programme
Self-exclusion is the most powerful responsible gaming tool available on abc7. When you activate self-exclusion, your account is locked for the full duration of the exclusion period — no logins, no deposits, no bets, and no marketing communications of any kind. This is a serious commitment, and abc7 treats it as such.
Available Self-Exclusion Periods
- 24 hours — a short break when you feel you need to step away immediately;
- 7 days — a one-week cooling-off period;
- 30 days — a one-month break to reassess your relationship with gambling;
- 6 months — a medium-term exclusion for players who recognise a developing problem;
- 1 year — a long-term exclusion suitable for players experiencing significant gambling-related harm;
- 5 years — an extended exclusion period for serious cases;
- Permanent — an irreversible account closure for players who wish to stop gambling on abc7 indefinitely.
What Happens During Self-Exclusion
Once self-exclusion is activated, the following measures are applied immediately and without exception:
- Your account is locked — login is impossible for the duration of the exclusion period;
- All pending withdrawal requests are processed and paid out to your registered payment method (bKash, Nagad, Rocket, or bank account) within the standard processing timeframe;
- You are removed from all abc7 marketing lists immediately — no promotional emails, no SMS offers, no bonus notifications;
- Any active bonuses in your account are forfeited without exception;
- abc7 will not contact you for any promotional purpose during the exclusion period.
Lifting Self-Exclusion
For exclusions of 7 days or less, the account is automatically reinstated when the period expires. For exclusions of 30 days or longer, reactivation is not automatic — you must contact abc7 support, complete an identity verification step, and acknowledge a mandatory 24-hour reflection period before access is restored. Permanent self-exclusion cannot be reversed under any circumstances.
Attempting to Circumvent Self-Exclusion: Creating a new account to bypass an active self-exclusion is a serious violation of abc7's Terms & Conditions. Any such account identified will be permanently closed immediately, and all associated funds will be withheld pending investigation. Please use the tools provided — they exist to help you.
6 Getting Help & Support
If you feel that gambling is becoming a problem for you — or for someone you know — please do not wait. Early intervention is significantly more effective than addressing an entrenched problem. abc7's support team is available 24 hours a day, 7 days a week, and is trained to handle responsible gaming conversations with confidentiality, empathy, and without judgement.
Contacting abc7 Support
- Live Chat: The fastest way to reach us. Available inside your account dashboard, average response time of 2–5 minutes (Bangladesh Standard Time, BST UTC+6).
- Email: [email protected] — for longer, more detailed communications. Average response: under 4 hours during active hours (BST).
Our support agents can immediately activate any responsible gaming tool on your account — deposit limits, cool-down periods, or self-exclusion — even if you are not in a position to navigate the account dashboard yourself.
Independent Support Resources
abc7 encourages players who are experiencing problem gambling to seek independent professional support in addition to the on-platform tools we provide. While specific third-party helpline numbers change over time, we recommend searching for mental health and problem gambling support services available in Bangladesh through government health channels and NGO networks operating in Dhaka, Chittagong, and other major cities.
Speaking to a qualified counsellor, a trusted family member, or a close friend is often the most impactful step a player can take. Problem gambling is a recognised behavioural condition — it is not a moral failing, and it is treatable with the right support.
Confidential Conversations: All responsible gaming conversations with the abc7 support team are treated as strictly confidential. The fact that you contacted us about gambling concerns will not be shared with any third party, and will not result in any punitive action against your account.
7 Safer Gambling Tips
The following guidelines represent good practice for anyone who chooses to gamble on abc7. They are not rules — they are suggestions from people who understand the risks and want you to enjoy the platform safely over the long term.
- Set a budget before you start — decide in advance how much you are comfortable spending in a session, and treat that amount as the cost of entertainment, not an investment;
- Only gamble with disposable income — never use money allocated for rent, food, school fees, Eid savings, or any other essential expense;
- Take regular breaks — step away from the screen every hour, especially during long cricket betting sessions or live casino play;
- Do not gamble under the influence — alcohol, certain medications, and extreme fatigue significantly impair judgement and impulse control;
- Do not chase losses — a losing streak does not mean a win is "due". Each bet is independent, and increasing your stakes to recover losses is one of the most common paths to serious financial harm;
- Balance gambling with other activities — maintain hobbies, social connections, and interests that have nothing to do with gambling;
- Keep track of time and money — use abc7's session timer and reality check features to stay grounded in how long you have been playing and how much you have spent;
- Understand the games — before playing any new game on abc7, read its rules and understand the house edge. Informed players make better decisions;
- Never gamble to cope with stress — using gambling as an escape from problems at work, in relationships, or with finances is a significant warning sign that warrants immediate attention;
- Talk to someone you trust — if gambling is causing stress, anxiety, or conflict in your home, sharing that with a family member or friend is a healthy and constructive step.
Remember: Gambling at abc7 is meant to be fun. If it stops being fun — if it feels like a compulsion, an obligation, or a source of stress — that is the clearest possible signal to take a break and use the tools available to you.
8 Contact Us
For any responsible gaming query, account restriction request, or general welfare concern, please reach out to the abc7 support team through the following channels. All contact details are provided as plain text — our team does not use automated response systems for responsible gaming queries.
- Live Chat: Available inside your abc7 account dashboard, 24 hours a day, 7 days a week. Response time: 2–5 minutes (BST).
- Email: [email protected] — average response under 4 hours.
- Response Language: English. Our agents are familiar with the Bangladesh market and the specific financial and social context in which our players operate.
When contacting support about a responsible gaming matter, you do not need to provide a reason or justification. Simply state that you wish to activate a deposit limit, cool-down, or self-exclusion, and our team will process it immediately. You can also request that your account be reviewed for unusual activity patterns if you are concerned about a period of heavy play.
For Families and Friends: If you are concerned about a family member or friend who may be experiencing problem gambling behaviour, please contact us at [email protected]. While we are limited by account privacy rules in what information we can share, we can provide guidance on the steps available to you and the resources that may help.
Play Responsibly at abc7
You now have a full picture of the responsible gaming tools and support options available on abc7. Explore our games knowing that your safety is always our priority — and that help is never more than a click away.